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Refund Policy

Last updated: August 15, 2024

Quick Summary

7-Day Money-Back Guarantee: We offer full refunds within 7 days of purchase for all plans. No questions asked if you're not satisfied with Clixy.

Our Commitment

We want you to be completely satisfied with Clixy. If our service doesn't meet your expectations, we're here to make it right with a fair and transparent refund policy.

Refund Eligibility

7-Day Money-Back Guarantee

All Clixy purchases are covered by our 7-day money-back guarantee:

  • Monthly Plan ($7): Full refund within 7 days
  • Yearly Plan ($29): Full refund within 7 days
  • Lifetime Plan ($63): Full refund within 7 days

Valid Reasons for Refunds

We will process refunds for the following reasons:

  • Service not working as described
  • Technical issues preventing normal use
  • Dissatisfaction with AI summary quality
  • Accidental purchase
  • Changed your mind within the 7-day window

Refund Process

How to Request a Refund

  1. Contact Us: Email info@nzapps.co.nz with your refund request
  2. Include Details: Provide your activation key and reason for refund
  3. Quick Response: We'll respond within 24 hours
  4. Processing: Approved refunds are processed within 3-5 business days

What We Need

To process your refund quickly, please include:

  • Your activation key or purchase confirmation
  • Brief reason for the refund request
  • Any technical issues you experienced (if applicable)

Refund Timeline

  • Request Response: Within 24 hours
  • Approval Decision: Within 48 hours
  • Refund Processing: 3-5 business days via Stripe
  • Bank Processing: Additional 2-7 days depending on your bank

Exceptions

When Refunds May Be Denied

We reserve the right to deny refunds in cases of:

  • Requests made after the 7-day window
  • Evidence of service abuse or violation of terms
  • Excessive usage followed by refund request (abuse prevention)
  • Chargebacks or payment disputes already initiated

Partial Refunds

In some cases, we may offer partial refunds:

  • Requests slightly outside the 7-day window
  • Service disruptions that affected your experience
  • Prorated refunds for yearly plans (case-by-case basis)

After Your Refund

Once a refund is processed:

  • Your activation key will be deactivated
  • Access to premium features will be removed
  • You can still use the free tier (5 summaries)
  • You're welcome to repurchase if you change your mind

Alternative Solutions

Before requesting a refund, consider these alternatives:

  • Technical Support: We can help resolve most technical issues
  • Feature Guidance: We can show you how to get the most from Clixy
  • Plan Changes: We may be able to switch you to a different plan

Free Tier

Our free tier (5 summaries) doesn't require payment, so no refunds are applicable. You can always try the free version before upgrading to premium.

Contact for Refunds

For all refund requests and questions:

Email: info@nzapps.co.nz

Subject Line: "Clixy Refund Request"

Response Time: Within 24 hours

Fair Use Policy

We trust our users to use this refund policy fairly. Abuse of the refund system (such as repeatedly purchasing and refunding) may result in restrictions on future purchases.

We're committed to your satisfaction and will work with you to resolve any issues. Our goal is to provide excellent service that you'll love using every day.