Contact Us
We're here to help! Whether you have questions, need technical support, or want to share feedback, we'd love to hear from you.
⚡ Quick Response Guarantee
We typically respond to all inquiries within 24 hours, often much faster!
Technical Support
Having trouble with Clixy? We'll help you get back up and running
Get Technical HelpBefore You Contact Us
You might find your answer faster by checking these resources first:
- FAQ - Common questions and answers
- Privacy Policy - How we handle your data
- Terms of Service - Usage terms and conditions
- Refund Policy - Our money-back guarantee details
Common Contact Topics
- Extension not working on specific YouTube videos
- Activation key not working or lost
- Questions about premium features
- Refund requests within 7-day window
- Technical issues with AI summaries
- Billing questions and payment issues
- Feature suggestions and feedback
- Privacy and data security questions
When You Contact Us
To help us assist you quickly, please include:
- Clear subject line: Briefly describe your issue
- Detailed description: What happened and what you expected
- Steps to reproduce: If it's a technical issue
- Browser information: Chrome version, operating system
- Activation key: If it's related to premium features
- YouTube video URL: If the issue is with a specific video
Our Commitment
We're committed to providing excellent customer support:
- ✅ Fast Response: Within 24 hours, usually much faster
- ✅ Personal Service: Real humans, not bots
- ✅ Problem Solving: We'll work with you until it's resolved
- ✅ Friendly Support: We're here to help, not judge
- ✅ Follow-up: We'll check that your issue is fully resolved
Business Information
Company: NZ Apps
Email: info@nzapps.co.nz
Product: Clixy - AI YouTube Summaries
Support Hours: We monitor email regularly and respond quickly
Ready to Get Help?
Send us an email at info@nzapps.co.nz and we'll get back to you soon!