Frequently Asked Questions

Installing Clixy is simple:

• Click the "Add to Chrome" button on our homepage
• You'll be taken to the Chrome Web Store
• Click "Add to Chrome" and confirm the installation
• The Clixy icon will appear in your browser toolbar
• Go to any YouTube video and start using summaries!

Using Clixy is effortless:

• Go to any YouTube video
• Look for the "AI Summary" button that appears on the page
• Click the button to generate an instant summary
• Click timestamps in the summary to jump to specific moments
• Use the chat feature to ask questions about the video

Clixy works with most YouTube videos that have transcripts available:

• Educational content and tutorials
• Interviews and podcasts
• News and analysis videos
• Product reviews
• Conference talks and presentations

Note: Videos without transcripts (music videos, silent videos, etc.) cannot be summarized.

The free version includes:

• 5 free AI summaries
• Basic summarization features
• Timestamp navigation
• No account registration required

Perfect for trying out Clixy before upgrading to unlimited access.

We offer three premium plans:

• Monthly: $7 one-time payment for 1 month unlimited access
• Yearly: $29 one-time payment for 1 year unlimited access
• Lifetime: $63 one-time payment for lifetime unlimited access

All premium plans include unlimited summaries, interactive chat, and priority support.

No! All our plans are one-time payments:

• No recurring charges
• No automatic renewals
• Pay once, use for the entire period
• Lifetime plan never expires

Our AI summaries are powered by GPT-4o-mini and are generally very accurate:

• We use advanced AI models trained on vast amounts of text
• Summaries capture key points and main themes effectively
• Timestamps are preserved for easy navigation
• However, AI can occasionally misinterpret context

We recommend using summaries as helpful overviews, not complete replacements for watching important content.

Yes! The interactive chat feature works with any video that has a transcript:

• Ask specific questions about the content
• Get clarification on complex topics
• Request explanations of technical terms
• Find specific information mentioned in the video

Chat is available for premium users with unlimited access.

Timestamp navigation makes it easy to jump to specific moments:

• Summaries include clickable timestamps like [2:45]
• Click any timestamp to jump directly to that moment
• Perfect for finding specific topics or quotes
• Works seamlessly with YouTube's player

If Clixy isn't working, try these steps:

• Check if the video has captions/transcripts available
• Refresh the YouTube page and try again
• Make sure you haven't exceeded your free usage limit
• Try a different video to test if it's a general issue
• Contact support if problems persist

Yes, we take privacy and security seriously:

• We only process YouTube URLs to generate summaries
• No personal information is collected or stored
• All data transmission is encrypted
• We don't share data with third parties
• Read our full Privacy Policy for details

Currently, Clixy is a Chrome extension for desktop browsers:

• Works on Chrome, Edge, and other Chromium-based browsers
• Not available for mobile browsers yet
• Mobile app may be considered for future development
• Use on desktop/laptop for the best experience

After purchasing a premium plan:

• You'll receive an activation key via email or on the success page
• Click the Clixy extension icon in your browser
• Enter your activation key in the popup
• Click "Activate" to unlock unlimited features
• You're ready to use unlimited summaries and chat!

Don't worry! Contact our support team:

• Email info@nzapps.co.nz with your purchase details
• Include your purchase confirmation or transaction ID
• We'll help you recover your activation key
• Response time is typically within 24 hours

Yes! We offer a 7-day money-back guarantee:

• Full refunds available within 7 days of purchase
• No questions asked if you're not satisfied
• Email info@nzapps.co.nz to request a refund
• Refunds processed within 3-5 business days
• See our Refund Policy for full details